How the Pet Heroes nonprofit runs an animal rescue, shelter and e-shop in Freelo

Karel Dytrych asks for Freelo
Nikol Burešová answers for petheroes.cz

The non-profit organization Pet Heroes has been helpinganimals in need for 10 years. Thanks to them, countless abused, handicapped, abandoned and stray dogs and cats have returned to life. When they are not in the field, they run a shelter in Lanškroun, provide temporary care all over the country, build a centre for animals and run a charity shop. Managing so many projects from different cities has been chaotic. So the Pet Heroes team started using Freelo.

„Freelo has been an incredible help to us for a long time. We keep records of animal stories, cruelty cases, operational issues, projects, awareness campaigns, and communicate with external volunteers and staff.“

Nikol Burešová Pet Heroes, founder of the non-profit organization Pet Heroes
Pet Heroes helps dogs and cats in need and spreads awareness at festivals. Source: petheroes.cz archive

In addition to rescue, education

The goal of the roughly 20-member Pet Heroes team is not only to rescue animals, but also to spread awareness and educate society. Through various activities, they try to draw attention to scams and breeders and show people how not to fall for a pet.

They rescue kittens, puppies and adult cats and dogs. Source: petheroes.cz archive

We needed to organize the chaos

Initially, they set tasks via chat and emails. However, as the team grew, and everyone worked from a different city, they were looking for a tool to organize their work. They compared Asana, Trello, Freelo and some other project management apps.

7 reasons why Pet Heroes chose Freelo

  • It is very intuitive
  • It's handled by both younger and older people
  • It is clear and practical
  • It is Czech
  • It has fast support
  • Our data is safe
  • It has a sophisticated UX

„Everybody knows what everybody is doing and we can assign tasks to each other. If we have a project that needs to be put on hold or is pending, we can get back to it quickly. This gives us opportunities to work from anywhere and expand our reach into other cities and states.“

Nikol Burešová Pet Heroes, founder of the non-profit organization Pet Heroes

Replacing colleagues is no longer a problem

When someone in such a close-knit team falls ill or goes on holiday, it can be quite difficult to replace them. With Freelo, however, such problems have been eliminated. With a traceable history for all tasks, the whole team knows how the task has evolved and anyone can easily follow up.

Read also How the Grizly nut e-shop manages production, sales, external collaboration and marketing at Freelo

„As a nonprofit, we don't have a lot of money, so a lot of people are sitting in multiple chairs at once. We have to fill in for each other and improvise. We do divide up the tasks, but at any given time someone may have to take over. That's not a problem now, thanks to Freelo. Anyone can link to a thread that exists where things are described and get up to speed more quickly.“

Nikol Burešová Pet Heroes, founder of the non-profit organization Pet Heroes

So far, Pet Heroes has successfully completed 2,800 tasks in 21 projects.

21 projects
20 active users
4.100+ all tasks
22.000+ comments on tasks

What the Pet Heroes team uses Freelo for

The nonprofit has incorporated Freelo into all of its work processes, so it records external collections for animals (whether for shelters or directly for owners who are in financial distress). For each animal, they write the whole story from beginning to end and assigns specific tasks. Some cases take years to solve, so if needed, they can go back to it to recall important information at any time.

For each case, they set up a task in Freelo, which they then solve. Source: petheroes.cz archive
They illustrate their contributions with tables and photos. Source: petheroes.cz archive

In addition, they manage the charity online store in Freelo. For example, a template for clothing collections helps them to do this, as they have repetitive processes.

Stencil for collection in the Pet Heroes charity shop. Source: petheroes.cz archive

And Freelo also helps Pet Heroes in the HR area. They manage the whole process of hiring a new employee. That way, they never forget anything during onboarding.

In Freelo, they also manage HR matters, including recruitment. Source: petheroes.cz archive

Finally, a practical TIP from Pet Heroes

Keep things as simple and clear as possible when working with Freelo. Use bullet points, bold text and italics in comments. When you need to go through a task quickly, it's easy to navigate and find what you need.

Field Animal care
Team Nonprofit
Team size ~20
Get in Freelo and achieve goals with less effort
I want on board

How they use Freelo in other teams