Karel Dytrych asks on behalf of Freelo
Nikol Burešová answers on behalf of petheroes.cz
Published:
The non-profit organisation Pet Heroes has been helpinganimals in need for 10 years. Thanks to their work, countless abused, handicapped, abandoned, and stray dogs and cats have been given a second chance. When not out in the field, they run a shelter in Lanškroun, provide temporary foster care across the country, build a centre for animals, and operate a charity shop. With so many projects in different locations, things became chaotic. That’s when the Pet Heroes team started using Freelo.
"Freelo has been an incredible help to us for a long time. We keep records of animal stories, cruelty cases, operational issues, projects, awareness campaigns, and communicate with external volunteers and staff."
Nikol Burešová Pet Heroes, founder of the non-profit organisation
The roughly 20-member Pet Heroes team focuses not just on rescuing animals, but also on raising awareness and educating the public. Through various activities, they highlight scams and unethical breeders, showing people how to avoid bad practices when adopting a pet.
At first, tasks were assigned via chat and email. But as the team grew and started working remotely, they looked for a better way to stay organised. They compared Asana, Trello, Freelo and other project management tools.
"Everybody knows what everybody is doing and we can assign tasks to each other. If we have a project that needs to be put on hold or is pending, we can get back to it quickly. This gives us opportunities to work from anywhere and expand our reach into other cities and states."
Nikol Burešová Pet Heroes, founder of the non-profit organisation
In a close-knit team, when someone falls ill or goes on vacation, replacing them can be tricky. But thanks to Freelo’s task history, everyone knows how things evolved and anyone can take over.
"As a nonprofit, we don't have a lot of money, so a lot of people are sitting in multiple chairs at once. We have to fill in for each other and improvise. We do divide up the tasks, but at any given time someone may have to take over. That's not a problem now, thanks to Freelo. Anyone can link to a thread that exists where things are described and get up to speed more quickly."
Nikol Burešová Pet Heroes, founder of the non-profit organisation
So far, Pet Heroes has successfully completed 2,800 tasks in 21 projects.
The nonprofit organisation has integrated Freelo into all its workflows. It records external collections for animals (whether for shelters or directly for owners in need). For each animal, they write its full story from beginning to end and assign specific tasks. Some cases take years to resolve, so they can always revisit the task history in Freelo.
They also manage their charity store using Freelo. For example, a clothing collection template helps streamline repetitive processes.
Freelo also supports Pet Heroes with HR. It helps them manage the entire hiring process. That way, nothing gets missed during onboarding.
Keep things as simple and clear as possible when working with Freelo. Use bullet points, bold, and italics in comments. When you need to find a task quickly, the interface makes it easy to navigate and locate what you need.
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