How Greenwatt manages the entire photovoltaic process — from enquiry to installation and service — using Freelo

Published: 18. July 2023

Greenwatt delivers turnkey installations of photovoltaic power plants, heat pumps, and air conditioning systems. It has been active in the photovoltaic market since 2017. Back then, under the name Mylux, it was one of the first to install solar roof coverings. As the number of projects and team members grew, order processing started to get messy. That’s when they turned to Freelo. We’ll show you how their 30-person team got back on track — read on. 😉

"The whole process has been streamlined without radically changing the workflow."

Josef Král – Project Manager in Greenwatt

Team GreenWatt. Source: company archive

As more orders came in, information started slipping through the cracks

Greenwatt kept a connection to the Memodo wholesaler through its parent company, enabling access to top-quality components in the shortest time possible. Orders kept coming in which was great news on its own. But the implementation and project teams could no longer pass on information efficiently. Everyone started getting a bit lost in the shuffle. It began to impact work quality and customer service.

"Communication for photovoltaic projects took place in different ways - via email, phone, WhatsApp and elsewhere. As the number of orders grew, a lot of things fell through and nobody really knew why. Fortunately, Freelo solved everything."

Josef Král – Project Manager in Greenwatt

Did you know about photovoltaics?

Interest in photovoltaics surged at the turn of the millennium. According to the International Renewable Energy Agency(IRENA), the global installed PV capacity in 2022 reached 1,100 GW — double that of 2015. In the Czech Republic, this growth was supported by the adoption of Act 180/2005 on renewable sources, combined with rising electricity prices and a steep drop in photovoltaic panel prices three years later.

5 reasons why Greenwatt chose Freelo

• Everything is in one place: All documentation, communication, and task organisation.
• No need for special archiving: Everything is easy to access even after several months.
• Templates: in 80% of cases, photovoltaic projects follow the same procedure. Thanks to Greenwatt's templates, teams save time setting up projects and have a better overview of the entire contract process.
• User-friendly interface: Works well for both office and field teams.
• Mobile app: offers all the same features as the desktop version, including photo capture directly into comments. A real game-changer for the implementation team.

All documents delivered on time and well-organised

Therefore, it became necessary to introduce a tool the team could use to manage the entire implementation process – from inquiry to installation and support. A tool where project documentation, communication, and tasks for everyone involved would be available.

"Since the introduction of Freelo, documents and contract documents have been submitted to in a timely manner and we have seen the whole process speed up."

Josef Král – Project Manager in Greenwatt

Figure 1: The documents are in one place. They have assigned researchers and deadlines. They can be annotated. Source:Greenwatt Archive

Don’t waste time on unnecessary routines

Most contracts in the photovoltaic business are practically identical. Thanks to templates, the team skips project setup and gets straight to work. Plus, it helps standardise the whole process.

Figure 2: A template speeds up your work and makes it easier. Source:Greenwatt Archive

Quick search

For photovoltaic installations, you sometimes need to refer back to the contract — to trace who worked on it, which system and components were used, and how communication flowed. If something went wrong or could’ve been done better, the project structure and full-text search help you get answers.

Each job has its own project, divided into To-Do lists. This way, all documents are in one place and always accessible — even in retrospect. Source:Greenwatt Archive

"If we need to return to an order after some time (several months or years back), we quickly track down all the data, including communication"

Josef Král – Project Manager in Greenwatt

Figure 4: All documents are easy to find in one place – you can reference or save them all at once. Source:Greenwatt Archive

Communication between the field and the office is second to none

The company employs nearly 30 people, divided into sales, assembly, service and administrative teams. A lot of the work takes place in the field. The mobile app therefore plays an important role. Through Freelo, Greenwatt not only transmits installation documents but also insights into how the installation went. In addition to photos, the reports can also include videos or voice messages.

Figure 5: Report straight from the assembly line, with photos. Source:Greenwatt Archive

Work Efficiency Overview for Managers

Managers at Greenwatt care about the team's productivity and efficiency. That’s why they track metrics like the number of tasks completed or projects closed over time. Freelo also offers reports based on time tracking. These let them immediately see how much time employees spend on individual activities. This makes it easier to assess which investments are paying off and which processes need improvement. To support this, they also collect direct feedback from employees.

The most popular Freelo features according to Greenwatt

• Templates
• Task discussions
• Add photos and documents to tasks
• Mobile application

Greenwatt has successfully completed 7,600 tasks in 104 projects to date.

Tip from Greenwatt

Roll out Freelo gradually and in phases. Start by exploring webinars and help resources, give it a try, and then implement it step by step.

"Calling all the people in the company and saying 'here's Freelo, learn it somehow' would not be a good strategy. That's why I drew inspiration from webinars and help. Trying everything myself first and then rolling it out continuously. As a result, everyone learned quickly with Freelo and adopted it well."

Josef Král – Project Manager in Greenwatt