Greenwatt installs turnkey photovoltaic power plants, heat pumps and air conditioning. It has been active in the photovoltaic market since 2017. Back then, under the name Mylux, they were one of the first to install solar tile roofing. As the number of projects and employees grew, they started to get quite a mess in their orders. That's why they tried Freelo. We'll tell you how they and their team of 30 got back on track as you read on. 😉
„The whole process has been streamlined without radically changing the workflow.“
Greenwatt was left with a connection to the Memodo wholesaler from its parent company, which allows it to obtain the highest quality components in the shortest possible time. So the orders kept coming in. That in itself would have been a reason to rejoice. But it was no longer enough for the implementation team and the design team to pass on information wherever and whenever they thought of it. Everyone was getting a little lost in the shuffle. It was threatening to affect the quality of work and customer service.
„Communication for photovoltaic projects took place in different ways - via email, phone, WhatsApp and elsewhere. As the number of orders grew, a lot of things fell through and nobody really knew why. Fortunately, Freelo solved everything.“
Interest in photovoltaics grew rapidly at the beginning of the millennium. According to the International Renewable Energy Agency(IRENA), the global installed PV capacity in 2022 was double (1,100 GW) that of 2015. In the Czech Republic, the boom in photovoltaics was fuelled by the adoption in 2005 of the Act 180/2005 Coll. on the support of renewable sources of electricity and a sharp reduction in the price of photovoltaic panels 3 years later.
Therefore, there was a need to introduce a tool in the company in which they can manage the entire implementation - from the inquiry to installation and service. A tool where project documentation, communication and tasks for all those working on the project will be available.
„Since the introduction of Freela, documents and contract documents have been submitted to in a timely manner and we have seen the whole process speed up.“
Most contracts in the photovoltaic business are as similar as eggs to eggs. Thanks to the template, the team doesn't linger on creating the project and gets straight to work. Plus, it helps to unify the entire process.
In the case of photovoltaic installation, it is sometimes necessary to return to the contract. To trace who worked on it, what system and components were used, how the communication was carried out. If there was a mistake somewhere and if something could have been done better. The project structure and full-text search help with this.
„If we need to return to an order after some time (several months or years back), we quickly track down all the data, including communication“
The company employs nearly 30 people, divided into sales, assembly, service and administrative teams. A lot of the work takes place in the field. The mobile app therefore plays an important role. Through Freela, Greenwatt not only transmits installation documents but also insights into how the installation went. In addition to photos, the reports can also include videos or voice messages.
The bosses at Greenwatt are concerned about the productivity and efficiency of the team. That's why they track metrics like the number of tasks completed or projects closed over a period of time. Freelo also provides them with reports that are based on timetracking. In these, they can immediately see how much time employees are spending on each activity. This makes it easier to evaluate which investments are paying off or which processes need to be straightened out. To do this, they of course collect feedback directly from employees.
Greenwatt has successfully completed 7,600 tasks in 104 projects to date.
Introduce Freelo gradually and in stages. First, get inspiration from webinars, help, try it out and then roll it out continuously.
„Calling all the people in the company and saying 'here's Freelo, learn it somehow' would not be a good strategy. That's why I drew inspiration from webinars and help. Trying everything myself first and then rolling it out continuously. As a result, everyone learned quickly with Freelo and adopted it well.“