An online form in Freelo lets you collect requests, enquiries, or feedback from anyone — and every submission automatically creates a new task. Think of it like Google Forms, but instead of ending up in a spreadsheet, the data lands directly in a project and To-Do list where you can act on it.
You can create an online form in Freelo in a few minutes, connect it to a specific project, and embed it anywhere — on your website, intranet, in an email, or on a landing page.
How to create an online form
Go to the Forms page — you can find it at https://www.freelo.io/en/form. Creating a form takes three simple steps.
The form must be created under a captain's account with a paid plan to ensure access to all projects. You enter the captain's email and API key; after that, another user can create a form under that login.
Step 1: Log in with your API key
Enter your Freelo email and API key to connect to your captain account.
Step 2: Choose a project and To-Do list
After verification, your projects load. Select the project where tasks from the form should go, then pick the specific To-Do list.
Step 3: Set up the form
Fill in:
- Form name — internal label visible in your forms management.
- Form description (optional) — displayed above the form as introductory text.
- Form fields — add and configure fields as needed (see the Field types section below).
- SLA / response time (optional) — set a task deadline: 24 hours, 48 hours, or no limit.
After saving, the Form details modal opens automatically. It contains everything you need to share the form:
- Form link — a public URL (in the format
freelo.io/form/...) for sharing by email, on social media, or as a button on your website. - Embed code (iframe) — paste it into your page's HTML and the form appears inside your website.
- QR code — download as PNG (with the Freelo logo and caption) or SVG (vector for high-resolution printing).
You can re-open the same modal any time from the forms list by clicking Actions > Details.
Field types
You build your form from different field types. Each field can be set as required or optional.
| Field type | Best for |
|---|---|
| Short answer | Name, single-line description, order number |
| Paragraph | Longer problem description, feedback, comment |
| Submitter's contact email (with format validation) | |
| Number | Quantity, budget, phone number |
| Date | Requested deadline, event date |
| Multiple choice | Priority, request type, department (one answer) |
| Checkboxes | Multiple answers at once — services, areas of interest |
| Dropdown | Selection from a longer list — branch, product category |
| Linear scale | Rating 1–5 or 1–10 (satisfaction, urgency, NPS) |
Every form automatically includes Name and Email fields for the submitter — these cannot be removed. The Subject field (the future task name) is always required.
What the completed task looks like in Freelo
When someone submits the form, a new task is automatically created in the selected To-Do list. The Subject field becomes the task name. The other answers are listed in the task description — each field as label: value.
You then work with the task like any other — assign an owner, set a deadline, add a comment or labels.
Sharing your form
You can share a form in three ways. All three options (link, iframe, and QR code) are available in the Form details modal.
Direct link
Every form has its own public URL (in the format freelo.io/form/...). You can send the link by email, share it on social media, or add it as a button on your website.
Embedding the form via iframe
After creating a form, you get an iframe code that you paste into your page's HTML. The form then appears directly inside your website.
<iframe src="https://www.freelo.io/form/abc123?embed=1"
width="100%" height="700" frameborder="0"></iframe>
QR code
From the Form details modal, download the QR code in two formats:
- PNG — raster image with the Freelo logo and caption. Great for business cards, labels, flyers, or a sign at reception.
- SVG — vector for high-resolution printing (posters, large-format prints).
After scanning with a phone, the form opens in the mobile browser — no typing needed.
Managing forms
After logging in on the Forms page, you'll see a list of all your saved forms.
You can edit any form at any time by clicking Akce.
Editing a form
For each form you have these options:
- Edit — change the name, description, fields, or target project/To-Do list.
- Pause / Activate — a paused form shows the message "Form is paused" and stops accepting new responses.
- Details — opens the modal with the public URL, iframe code, and QR code download (PNG and SVG).
- Delete — permanently removes the form and all records of submitted responses.
You can also manage a form via the management URL — there you can see the form status, the number of submitted responses, and pause or reactivate the form.
When the linked project is missing
If you delete or archive a project or To-Do list that a form is connected to, an orange alert appears on the form's card in the forms list, showing the name of the missing project and an Edit routing → button. That takes you straight to selecting a new project and To-Do list.
This ensures a form on your website never silently fails while customers submit responses that go nowhere.
Security
Forms are protected by several layers of security:
- Invisible reCAPTCHA — automatically filters out bots, with no annoying image puzzles.
- Honeypot field — a hidden field that catches automated spam bots.
- Rate limiting — maximum 5 submissions per hour from one IP address per form.
- API key encryption — your API key is stored encrypted in the database (AES-256).
Frequently asked questions
How many online forms can I create?
There is no limit on the number of forms. You can have a separate form for each project or To-Do list.
Can I change where the form sends tasks?
Yes. In the forms list, click Actions > Edit and choose a different project or To-Do list.
Does the submitter need a Freelo account?
No. The form is public. Anyone with the link can fill it in — no account or login required.
Can I customise the form to match my branding?
Currently the form uses the universal Freelo design. When embedded via iframe, it appears inside your website and blends into the context of your page.
What happens when I pause a form?
Visitors see the message "Form is paused" and cannot submit a response. Existing tasks in Freelo remain unchanged.
Can I see how many responses the form has received?
Yes. On the form management page (management URL) you can see the total number of submitted responses.
What to use online forms for
Online forms work anywhere you need to collect structured information from people who may not have access to Freelo — whether colleagues, customers, or complete strangers.
Helpdesk and ticketing
IT, HR, or office management — employees report an issue through the form and the request lands as a task with a clear brief. No more emails that get buried.
Enquiries and contact form
Replace the contact form on your website. Every enquiry becomes a task in your sales project — you can see who is handling it, what stage it's at, and it won't get lost among hundreds of emails.
Creative brief and team assignments
A client or stakeholder fills in a brief (goals, deadline, target audience, references). The creative team gets a structured assignment instead of fragmented emails.
Feedback and evaluation
After a training, workshop, or completed project, send participants a link to the form. Every response creates a task with a follow-up action that someone actually handles.
Bug reporting
A structured form with fields for bug description, steps to reproduce, and priority. The development team gets an actionable ticket straight away instead of a vague "it's not working".
Simplified submission for less tech-savvy users
Do you have colleagues who don't work at a computer every day? A form with five clear fields is simpler than navigating any PM tool. Just fill in, submit — done.