SupportBox is a platform for managing customer email support. By connecting it with Freelo, you can create a task from an incoming email in SupportBox with one click — no switching between apps needed. Your colleagues in Freelo immediately see the customer context, deadline, and assigned solver.
For instructions on how to connect Freelo with SupportBox, check the SupportBox Help:
Practical use
- Escalation to internal team – create a task for developers or back office directly from a customer email in SupportBox
- Customer history at a glance – see all existing Freelo tasks for a contact right next to their email
- Helpdesk without switching apps – your support team stays in SupportBox, internal team works in Freelo, everything connected
- Tasks with deadlines – when creating a task from an email, set a due date and assign a solver right away
Last updated: