Customer Success & Support Specialist

What awaits you

• You will be a daily guide for our users - via chat, email, phone and especially through 1:1 online meetings (about 30% of the time), where you help them to better grasp Freelo and solve specific situations in their teams.
• You'll gradually take over the care of existing customers and work with them to develop the way they use Freelo in the long term - through online consultations, assisted onboarding and solving specific situations from their practice. You'll help them streamline team collaboration, grasp Freelo processes, delegate better or leverage specific features. Eventually, you'll also get involved in conducting webinars (we've recorded some of them) and customized training sessions.
• Your first task will be to get to know Freelo and its features (we have detailed help and an internal wiki with procedures).
• You will be involved in editing and creating help articles according to Freela updates and developments in Czech and English.
• You'll get the space to push yourself professionally - whether through mentoring or using AI in your day-to-day work.
• You will be entering information into our CRM, working closely with colleagues in the Sales Department, taking care of major clients and improving their knowledge of Freelo functions and solving their problems from a project management perspective.

You'll need

• empathy
• Communicative
• team spirit
• ability and willingness to learn quickly
• write quickly and flawlessly
• Independence
• Proactivity
• responsibility
• be able to work efficiently on a computer (fast typing, search in internal systems, ...)
• English min. B2 level

What we offer

• 💰 Remuneration 30.000 - 40.000 CZK + ~4.000 - 8.000 CZK performance component for the consulted time. The amount is decided with each individual, according to knowledge, experience and results.
• 🏠 Partial home-office is possible by appointment and after working. We are not looking for someone only for remote.
• 💰 In addition to the salary there are 2 times a year bonuses depending on how the product is doing.
• 🗣️ Full-time by appointment.
• 🌴 20 days of vacation + 1 extra day for each year of service at Freelo.
• 🤒 5 Sickdays.
• 💻 you get a company Macbook.
• 🚗 Parking close to the office, a short walk from the centre of Pardubice.
• 🙌 Adjustable tables for a healthy spine.
• 👨🎓 we will support you in your further education.
• ☕️ Quality coffee from coffee machine and loose teas.
• 👟 3 hours of sport per week during working hours - gym, tabata, running (all voluntary of course).
• 🍻 Sitting together - barbecue, breakfast and lunch, board games, chat, drinks, ....
• 🐶 Dog-friendly office.

Why you will enjoy it

• Transparent and friendly atmosphere - we celebrate success and solve problems together.
• We are a free business where every opinion is important .
• Together we go to various offline events and meetings (Reshoper, Czech-online expo, Shopcamp, Barcamps, SaaSkaři - we are the founders of meetup…).
• We record Podpalubí podcast with Czech business captains (eg author Nette David Grudl, Petr Šimůnek of Forbes and others.

Read also What kind of company culture we have at Freelo

If you're interested, ...

• Get in touch - fill in a simple questionnaire (see button below).
• We'll ask you to make a short video - film a few sentences about yourself, what you're interested in the role, what your skills are and what you enjoy.
• Let's meet - discuss mutual expectations in an online interview.
• We'll try it out for real - you'll have a role-play call and consultation.
• High five - if it works for both parties, welcome aboard!