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GDPR ready

Our Policy for Working with Your Personal Data


We are Freelo Bay s.r.o., ID 074 46 144, residing in Na Spravedlnosti 2853, Zelené Předměstí, Pardubice, 530 02, registered at the Regional Court, in Hradec Králové, Section C, File 42420.

In order to provide our customers with our service and to make our websites operational, we process some of your personal data.

The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR").

1. Personal Data Processing

A. Processing the personal data when using the Contact Form

If you inquire about our products and services, we will process your contact details which you share with us, mainly from the inquiry form. Those are: name, surname, email address, phone numbers, your demands regarding our products or services, or other details you share with us.


We need the information in order to be able to contact you about making further arrangements of the products and services.

On what legal basis?

This is processing on the basis of Article 6 (1) b) GDPR - contract negotiation and contract performance.

How long will we process the information for?

Unless we start a new communication, we will process your information for 6 months from our last communication.

B. Personal Data Processing in Case of Purchasing our Product

If you purchase our service, we will be processing the data that you filled out in the inquiry form. These are mainly the billing information: name, surname, email address, phone number, company address and details of the service purchase.


We need to process the personal data in order to fulfill our part of the contract  – to provide you with the service, or to communicate with you in case of need (Customer Support, Complaints,…) 

We will also process your details to fulfill our obligations given to us by the law (mainly for Accounting and Tax reasons, Complaints and others).

On what legal basis do we process personal details?

Based on Article 6 (1) b) GDPR – performance of the contract and Article 6 (1) c) GDPR – fulfilling of our obligations.

How long will we process the personal details for?

During the period of the performance of our service and thereafter for 10 years from the last time the service was provided.

C. Newsletters

If you subscribe to our newsletters or you are a customer and did not forbid us to send them to you in the inquiry form, we will use the email address provided to us to send our newsletters.

On what legal basis?

In the case of newsletter subscriptions, this is data processing based on your consent, on the basis of Article 6 (1) a) GDPR.

If you are a buying customer, we are allowed to do so under Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services, unless you have prohibited us from doing so.

Consent is voluntary and revocable at any time.

How long will we process personal data?

For 2 years after consent has been given or since the last purchase. You can unsubscribe from the mailing list at any time by email or by contacting us at

D. Analytics and targeted advertising

If you have given us consent through our cookie bar, we also work with your telephone number and email address for the purposes of analytics, tracking, and targeted advertising, among other things, utilizing (and linking tools with) Google.

On what legal basis?

This processing is based on your consent, thus on the basis of Art. 6(1)(a) GDPR. Consent is voluntary and can be withdrawn at any time.

How long will we process personal data?

For a maximum period of 1 year, unless you extend or withdraw your consent.

2. Who will have the access to your personal data?

Your data will stay with us. However, we do have some companies or individuals working for us who get access to the data because they help us run our company. These are:

3. User Account

Our Freelo service includes the creation of your user account. Some of the data and its processing is necessary (data for setting up the account), other processing is entirely up to you (especially the data filled in the profile).

In the case of the data for setting up an account, the processing is based on Article 6(1)(b) GDPR - contract negotiation and contract performance.

Other data is processed on the basis of your consent, i.e. pursuant to Article 6(1)(a) GDPR. Consent is entirely up to you, it is voluntary.

In order to set up an account, we process the personal data you fill in the registration form – first name, last name, email address, telephone number if applicable, and business classification (this is at your discretion).

We will process the personal data to maintain your account and provide services to you for the duration of your use of the account.

We will deactivate your account and delete the data if you do not use the account for more than 5 years. You can also cancel the account yourself at any time. In this case, we will hold your data for 1 year in our backups in case you change your mind with us. :) After that, we will permanently delete the data.

If you do not use the Free version for more than 3 months, we may delete the stored data and account after that time.

4. Your rights in relation to the processing of personal data

If you have any questions about your personal data, please contact us at

Our company does not have a designated data processing officer.

There is no automated decision-making or profiling in our company.

We process personal data within the European Union.

The GDPR gives you, among other things, the right to contact us to request information about what personal data we process about you, to request access to that data and have it updated or corrected, or to request a restriction on processing, to request a copy of the personal data we process, to request that we erase your personal data in certain situations, and to request data portability in certain cases. Consents granted are revocable at any time and you can object to processing on the basis of legitimate interest.

If you believe that we are not handling your data correctly, you have the right to lodge a complaint with the Data Protection Authority or take your claims to court.