Teie ja meie rahulikku und.
Ahoy!
We are Freelo Bay s.r.o., ID 074 46 144, residing in Na Spravedlnosti 2853, Zelené Předměstí, Pardubice, 530 02, registered at the Regional Court, in Hradec Králové, Section C, File 42420.
In order to provide our customers with our service and to make our websites operational, we process some of your personal data.
The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR").
If you inquire about our products and services, we will process your contact details which you share with us, mainly from the inquiry form. Those are: name, surname, email address, phone numbers, your demands regarding our products or services, or other details you share with us.
Why?
We need the information in order to be able to contact you about making further arrangements of the products and services.
On what legal basis?
This is processing on the basis of Article 6 (1) b) GDPR - contract negotiation and contract performance.
How long will we process the information for?
Unless we start a new communication, we will process your information for 6 months from our last communication.
If you purchase our service, we will be processing the data that you filled out in the inquiry form. These are mainly the billing information: name, surname, email address, phone number, company address and details of the service purchase.
Why?
We need to process the personal data in order to fulfill our part of the contract – to provide you with the service, or to communicate with you in case of need (Customer Support, Complaints,…)
We will also process your details to fulfill our obligations given to us by the law (mainly for Accounting and Tax reasons, Complaints and others).
On what legal basis do we process personal details?
Based on Article 6 (1) b) GDPR – performance of the contract and Article 6 (1) c) GDPR – fulfilling of our obligations.
How long will we process the personal details for?
During the period of the performance of our service and thereafter for 10 years from the last time the service was provided.
If you subscribe to our newsletters or you are a customer and did not forbid us to send them to you in the inquiry form, we will use the email address provided to us to send our newsletters.
On what legal basis?
In the case of newsletter subscriptions, this is data processing based on your consent, on the basis of Article 6 (1) a) GDPR.
If you are a buying customer, we are allowed to do so under Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services, unless you have prohibited us from doing so.
Consent is voluntary and revocable at any time.
How long will we process personal data?
For 2 years after consent has been given or since the last purchase. You can unsubscribe from the mailing list at any time by email or by contacting us at info@freelo.io.
If you have given us consent through our cookie bar, we also work with your telephone number and email address for the purposes of analytics, tracking, and targeted advertising, among other things, utilizing (and linking tools with) Google.
On what legal basis?
This processing is based on your consent, thus on the basis of Art. 6(1)(a) GDPR. Consent is voluntary and can be withdrawn at any time.
How long will we process personal data?
For a maximum period of 1 year, unless you extend or withdraw your consent.
We operate our own AI assistant, ToDoo, which answers user questions concerning the operation and use of the Freelo service. In doing so, we process the content of the query that you enter into ToDoo – this may be a textual description of your problem or question – and if you yourself include personal data (your own or that of third parties) in your query, we will process such data as well. ToDoo does not automatically read the contents of your projects, tasks, or any other data stored in your Freelo account.
Why?
We process the query in order to provide you with an answer and to ensure the smooth operation of customer support. We further use anonymised or aggregated information about queries to improve the quality of ToDoo.
On what legal basis?
Answering queries is based on Article 6(1)(b) GDPR – performance of the contract.
Improving the quality of ToDoo is based on Article 6(1)(f) GDPR – the legitimate interest of Freelo in developing and improving its own products. You have the right to file an objection against such processing.
How long will we process the personal data?
We retain the content of queries for a maximum of 30 days, unless retention is necessary to resolve a specific technical issue or unless a longer retention period is required by law. Aggregated and anonymised overviews of the assistant's quality may be retained for a longer period.
Freelo offers a Chrome browser extension with AI features (summarisation of transcripts, creation of subtasks, text processing, and others). The extension is currently in a testing phase and its features and availability may therefore change.
What data do we process?
Texts and other content with which you work in the Freelo interface in your browser – this may also include transcripts of video calls (for example from Google Meet) if you actively use this feature. Transcripts may contain personal data of other participants in the call.
Why?
Processing takes place solely for the purpose of providing the AI feature whose use you have requested yourself (for example, summarisation of a transcript or creation of subtasks from text).
On what legal basis?
Article 6(1)(b) GDPR – performance of the contract; processing occurs only when you actively trigger the feature.
Notice regarding transcripts of video calls
If, through the extension, you process a transcript of a call in which other persons appear, you have the obligation to ensure that those persons are informed of such processing or have given their consent to it, and to do so before you submit the transcript to the AI feature. This obligation rests solely with you.
How long will we process the personal data?
We do not store content sent to the AI feature of the extension beyond what is necessary to generate the output. The output (for example a summary) is displayed directly to you in your browser. Any saving of the output into Freelo occurs only if you carry it out yourself.
Your data will stay with us. However, we do have some companies or individuals working for us who get access to the data because they help us run our company. These are:
Our Freelo service includes the creation of your user account. Some of the data and its processing is necessary (the data needed to set up the account), other processing is entirely up to you (in particular the data filled in your profile, including your job role and the uploading of further project information).
In the case of the data needed for setting up and operating the account, and the data that you upload as part of projects, the processing is based on Article 6(1)(b) GDPR – contract negotiation and contract performance.
Other data is processed on the basis of your consent, i.e. pursuant to Article 6(1)(a) GDPR. Consent is entirely up to you and is voluntary.
As part of collaboration on projects, the basic contact details of your profile – your name and email address – are visible to the other members of the project. These details are also accessible via the Freelo API and may therefore also be available to third-party tools connected to Freelo (for example AI agents or other integrated applications).
This processing takes place on the basis of Article 6(1)(b) GDPR – performance of the contract. The scope of visibility of your data corresponds to the projects of which you are a member; the data is not publicly accessible outside of Freelo.
We will process the personal data in order to maintain your account and provide services to you for the duration of your use of Freelo. If you wish to stop using Freelo, you can cancel your account in the settings.
Upon cancellation of your account:
If you do not use the Free version for more than 3 months, we may delete the stored data and account after that period.
If you have any questions about your personal data, please contact us at info@freelo.io.
Our company does not have a designated data protection officer.
Our company does not engage in automated decision-making within the meaning of Article 22 GDPR – that is, decision-making which would produce legal effects concerning you or similarly significantly affect you. The ToDoo AI assistant uses a third-party language model to generate responses; its outputs are informational in nature and do not replace decisions made by Freelo or its employees.
We process personal data within the territory of the European Union. Where we involve providers established outside the EU in the processing, we use only those that provide appropriate safeguards for the transfer of personal data in accordance with the GDPR – in particular through participation in the Data Privacy Framework programme or on the basis of so-called standard contractual clauses. A current overview of the providers involved and the safeguards used is available on request at info@freelo.io.
The GDPR gives you, among other things, the right to contact us to request information about what personal data we process about you, to request access to that data and have it updated or corrected, or to request a restriction on processing, to request a copy of the personal data we process, to request that we erase your personal data in certain situations, and to request data portability in certain cases. Consents granted are revocable at any time and you can object to processing on the basis of legitimate interest.
If you believe that we are not handling your data correctly, you have the right to lodge a complaint with the Office for Personal Data Protection (Pplk. Sochora 27, 170 00 Praha 7, Czech Republic, tel.: +420 234 665 111, data box ID: qkbaa2n, posta@uoou.gov.cz, uoou.gov.cz), or to take your claims to court.